a) Restaurant:
Hiring and selection: Investing in hiring and selection can help restaurants select the right employees who are not only skilled but also align with the restaurant's values and culture, ensuring that customers have a positive experience when interacting with the staff.
b) Airline:
Training: Providing proper training to airline employees such as pilots, cabin crew, and ground staff can enhance their skills, knowledge, and overall professionalism, leading to better customer service and satisfaction.
c) Hospital:
Ongoing motivation: Hospitals can invest in ongoing motivation of their employees by providing recognition, incentives, and a positive work environment. This can help staff stay motivated and engaged in their work, ultimately leading to better patient care and satisfaction.
d) Consulting firm:
Hiring and selection: Investing in hiring and selection for consulting firms can help them attract the best talent who bring a diverse set of skills and experience. This can help firms provide better and more effective solutions to their clients, leading to higher levels of customer satisfaction.