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9. What contributes to a negative brand? O A. Knowing your customers backwards and forwards O B. Spending a little more time with customers O C. Finding a way to go an extra step for the customer OD. Inconsistent
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9. What contributes to a negative brand?

O A. Knowing your customers backwards and forwards
O B. Spending a little more time with customers
O C. Finding a way to go an extra step for the customer
OD. Inconsistent attributes and behaviors

User Svarlitskiy
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D. Inconsistent attributes and behaviors
User Degs
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