Question

Your client has a local network with the IP scheme of 10.89.98.x/24. One of the users has been setup with a VPN to allow them to RDP to their workstation at the office. To allow them to access it consistently, you select IP 10.98.89.221, which is outside the DHCP range and set the NIC on their workstation statically to that address. The user reports that they cannot access the internet or local network resources. Before selecting that address, you had previously verified that it was not active by attempting to ping it and checking DNS to verify that no device had registered with that IP. What steps would you take to troubleshoot the issue?

Answer 1

There are a few steps that can be taken to troubleshoot the issue:

Step-by-step explanation:

1. Verify the IP address configuration on the user's workstation: Check the IP configuration on the user's workstation to make sure it is set to the correct IP address (10.98.89.221), subnet mask (255.255.255.0), default gateway, and DNS server. Also, check that the IP configuration on the VPN connection is set up correctly.
2. Verify connectivity to the workstation: Ping the user's workstation from another computer on the local network to verify that it can be reached. If it can't be reached, then check the firewall settings on the user's workstation and the VPN server to make sure they are allowing the necessary traffic.
3. Verify internet connectivity: Check if the user's workstation can access the internet by opening a web browser and visiting a website. If it can't, then check the default gateway and DNS server settings on the user's workstation.
4. Check for IP conflicts: Make sure that there are no other devices on the local network with the same IP address (10.98.89.221). This can cause network connectivity issues.
5. Check VPN settings: Make sure the VPN settings are correct and that the VPN client is connected to the VPN server.
6. Verify firewall settings: Check the firewall settings on the user's workstation and the VPN server to make sure they are allowing the necessary traffic.

By following these steps, you should be able to identify the source of the issue and take appropriate action to resolve it.

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