Answer:
Please read below:
Step-by-step explanation:
Interpersonal conflict mediation requires the use of effective strategies and attitudes to effectively resolve the conflict. It is important to recognize that certain attitudes and behaviors are ineffective when attempting to mediate a conflict.
First, when attempting to mediate a conflict, it is important to remain neutral. Trying to take sides in the conflict will only damage the trust of the parties involved and make it more difficult to reach an agreement. It is also important to remain non-judgmental, as any criticism or personal comments made to one party can create an even larger rift between the parties.
Second, it is important to remain patient and understanding when attempting to mediate a conflict. Becoming too aggressive or confrontational can be counterproductive, as it will only increase the tension between the parties. Instead, it is important to remain calm and open, and to listen to both sides of the conflict.
Third, it is important to keep the conflict focused on the issues at hand, and not on the personalities of the parties involved. Becoming too emotionally involved in the conflict can lead to further disagreement, and can also make it more difficult to reach a resolution.
Finally, it is important to remain flexible and open to compromise when attempting to mediate a conflict. Both parties must be willing to compromise and make concessions in order to reach a resolution, and this can only be done if both parties are willing to be flexible.
In conclusion, it is important to recognize that certain attitudes and behaviors are ineffective when attempting to mediate a conflict. It is important to remain neutral, patient, understanding, and focused on the issues, and to remain open to compromise. By doing so, it is possible to effectively mediate a conflict, and to reach a resolution that is beneficial to both parties.