Question

Lola is training her team on the importance of considering the customer's experience when the host greets them, when

the server takes an order, when the manager stops by the table, when the chef brings out dinner, and when the bill is
handled. What are these moments with the customer called?
O
user experience
O
conflict resolution
customer touchpoints
marketing and communication

Answer 1

Customer touchpoints.

Step-by-step explanation:

Customer touchpoints are the various interactions that customers have with a company throughout their journey, from the initial contact to the post-purchase stage. In the context of the restaurant industry, the moments when the host greets the customers, the server takes an order, the manager stops by the table, the chef brings out dinner, and the bill is handled are all examples of customer touchpoints. These touchpoints can have a significant impact on the customer's overall experience and can influence their decision to return to the restaurant or recommend it to others. By training her team to focus on these touchpoints and the customer's experience, Lola is emphasizing the importance of providing high-quality service at every stage of the customer journey.