Explanation:
a normal distribution with mean m and standard deviation d gives us a few regular pieces of information.
for example, we know that 68.2% of all events are within the interval
m ± d
and 95.4% of all events are in the interval
m ± 2d
and 99.7% of all events are in the interval
m ± 3d
that means only 0.3% of all events are outside the interval
m ± 3d = 10.2 ± 3×0.12 = 10.2 ± 0.36
now, when a bag is filled with 9.8 ounces, it is 0.4 off the mean (10.2).
that means it is outside the 10.2 ± 0.36 interval and inside the 0.3% "exception" range.
you have to see it also that way : 0.3% means 3 out of 1000 bags are in that range.
so, yes, it is considered unusual.