Question

Last year a company did 500k shipments in July and received 8,000 tickets. This year, the business is forecasting 650k shipments in July. Over the last 3 months the member services team has done 12 - 15 tickets per hour. How many agents do you need to schedule for July of this year

Answer 1

To meet the forecasted shipment volume for July of this year, the member services team would need to schedule enough agents to handle an estimated 780 tickets per hour. This would require a total of around 65 agents, assuming the team works an 8-hour shift each day. It is important to note that this number is just an estimation and the team should also consider other factors such as peak hours and the complexity of the tickets.