Question

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first?

Verify that no keys are being pressed down during POST.

Answer 1

ANSWER -

The best troubleshooting step to try first would be to check the connections of the keyboard and make sure it is securely connected to the computer. If the keyboard is not connected properly, it can cause the 301 keyboard error to appear during system startup.