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In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is going to be so angry that he or she is unlikely to do business with you ever again, anyway. TRUE or FALSE

User Annemieke
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2 votes

Answer: False

Step-by-step explanation:

You should always include efforts to salvage goodwill when delivering bad news to a customer in order to preserve your reputation and maintain the customer's loyalty

User Ashley Kilgour
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