The formal letter is written using some imaginary details, required for the letter.
Shapoorji Pallonji
New Town, Kolkata-111101
29 January, 2023
The CEO
ABC Ltd.
Biddhannagar, Kolkata-111103
Sub:- Regarding the shortcomings in a branch of the company
Respected Sir,
I am writing to express my disappointment and concern regarding the shortcomings at the New Town branch of ABC Ltd. . I have been a loyal customer of your company for many years, but my recent experience at this branch has left me feeling let down.
Firstly, the customer service at the branch is lacking. On my last visit, the staff members were unresponsive and appeared disinterested in helping me. They were also slow to process my transaction, which caused me to miss an important appointment.
Secondly, the branch is consistently understaffed. This has led to long wait times, making it difficult for customers to receive prompt service. Additionally, the staff members present were not able to assist with all the customers' needs, which caused frustration to the customers.
Lastly, the branch is in poor condition. The floor and bathrooms were dirty, and several of the machines were not functioning properly. This has led to an unpleasant environment for customers and does not reflect well on your company.
I hope that you will take the necessary steps to address these issues at the New Town branch. As a long-time customer of your company, I have come to expect a high level of service, and I believe that the shortcomings at this branch do not meet those expectations. I would appreciate a response to this letter and an update on any actions that are taken in response to my concerns.
Thank you for your time and attention.
Sincerely,
Sejal