Question

A group of four friends spends a day at a local theme park, which has just opened a new attraction with very popular rides featuring new technology. They board one of the rides after waiting for over an hour in line, but about five minutes into the ride the electricity fails, and they are stuck on the ride for a half hour. When the ride finally resumes and concludes, they go to the theme park’s guest services department to complain.

What are the facts?

How does the guest feel?

How would you acknowledge the guest’s feelings?

What would be your solution?

How would you follow up with the guest?

Answer 1

firstly it was totally the system's fault because they can't take risks with electricity in a local theme park as it is a must factor. even if the incident occurred they must have a good backup.

we have already discussed the facts, it was very unpleasant for the guests as they came for enjoying the moment but wasted their time due to system failure and it was very disheartening for all the people gathered there.

acknowledging guests' feelings seems to be very disheartening as they suffered because of the department's negligence and everything that happened was unexpected.

the department should be aware of every basic facility present at that moment and must have options for immediate action if something happens.