Answer:
Vineet Nayar's principle of "employees first, customers second" suggests that a manager should prioritize the well-being and development of their employees in order to ultimately improve the experience for customers. There are several ways a new manager could put this principle into practice:
Implementing a "bossless" environment: One way to empower employees is by creating a flat organizational structure where decision-making is decentralized. This can create a sense of ownership among employees, and they may feel more motivated to work towards achieving company goals.
Recognizing and providing learning opportunities: A manager can invest in the development of their employees by recognizing their strengths and providing them with opportunities to learn new skills. This can help employees to advance in their careers, which can ultimately lead to a more motivated and engaged workforce.
Keeping tabs on every detail of an employee's project: A manager who is invested in the success of their employees will want to stay informed about the progress of their projects. Keeping close tabs on an employee's project can help a manager to identify and address any roadblocks or issues that might be preventing the employee from reaching their full potential.
Keeping the status quo: The principle of EFCS is not about keeping everything the same, the idea is to focus on employee first and they will bring the change that customer needs. A manager should be open to change and experimentation. While it's important to maintain a sense of stability in the workplace, it's also important to be open to new ideas and approaches to improving the experience for both employees and customers.
It's worth noting that implementing EFCS takes time and needs to be approached with a sense of empathy. Putting this principle in practice requires a manager to have a deep understanding of their employees' needs and aspirations, and to be willing to make changes to the organization and to their own management style in order to create a more positive and fulfilling work environment for everyone.