Question

A user tells you that Microsoft Word gives errors when saving a file. What should you do next?

a. Install Windows updates that also include patches for Microsoft Word.
b. Ask the user when the problem first started.
c. Ask the user to save the error message as a screenshot the next time the error occurs and email it to you.
d. Use Task Manager to end the Microsoft Word program.

Answer 1

b. Ask the user when the problem first started.

The first step in troubleshooting a problem with Microsoft Word is to gather as much information as possible about the issue. Asking the user when the problem first started can help you determine if the issue is recent or has been occurring for a longer period of time. This information can be useful in identifying the cause of the problem and finding a solution. Other useful information to gather might include the version of Microsoft Word the user is using, any recent changes made to the computer or software, and any error messages that have been displayed. Once you have gathered this information, you can use it to narrow down potential causes and try different troubleshooting techniques to resolve the issue.