Question

Sean has just been promoted to shift manager at the store where he works. What is the FIRST thing he should do when he is trying to resolve a conflict

between two employees that he supervises?
A give constructive criticism to the employee who is in the wrong
B find out what the conflict is about so he understands what's going on
c think about what to say to each employee
D. have both employees write down the solution to the conflict

Answer 1

find out what the conflict is about so he understands what's going on