Answer:
positive experience with a company, they are more likely to return and recommend the business to others.
Competitive advantage: In a competitive market, businesses need to find ways to differentiate themselves from their competitors. Providing top-notch customer service is one way to do this, as it can set a business apart from its competitors and create a competitive advantage.
Loyalty and retention: Customers who receive high quality customer service are more likely to be loyal to a business and continue to patronize it over time. This can help a business retain customers and reduce the need to constantly attract new ones.
Positive reputation: Providing excellent customer service can help a business build a positive reputation, which can attract new customers and help a business thrive in a competitive market.
Increased profitability: Ultimately, providing high quality customer service can lead to increased profitability for a business. Satisfied customers are more likely to make additional purchases, which can drive up sales and revenue.
Step-by-step explanation: