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Routine, positive messages should do all of the following except:

a. leave your reader with a good impression.
b. use an indirect approach.
c. provide all required details.
d. communicate the information or good news.

User Okay Zed
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1 Answer

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Routine, positive messages should do all of the following except use an indirect approach. The correct answer is B. The other options are frequently used.
User James Carnegie
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