Answer:
was confused and shocked.
Step-by-step explanation:
When Maya said that she would call Vivian Baxtor a lady instead of madam or mother, she was really confused and shocked at first. She wanted Maya to accept and call her 'mother' though she knew that she was never there for her for a very long time.
However, on realizing how hard it must've been for Maya to call her mother just like that, she gladly accepted to be called as a lady. At the same time, the way Maya told her why she chose to call her a lady really made her feel good. Maya said that she looked so beautiful that she doesn't look like a mother.