Question

A customer calls and says they are receiving error 42015. what is a possible cause for this issue?

Answer 1

Could not connect to the update site (Error 42015: The proxy name could not be resolved: 'http') occurs when attempting to update TurboTax. This error occurs if the specified proxy server is invalid or TurboTax is unable to connect using the proxy server.

I hope my answer has come to your help. God bless and have a nice day ahead!

Answer 2

Answer and Explanation

Could not connect to the update site (Error 42015: The proxy name could not be resolved: 'HTTP') occurs when attempting to update Turbo Tax. This error occurs if the specified proxy server is invalid or Turbo Tax is unable to connect using the proxy server.

This is an error which mostly occurs when one is installing an incomplete Turbo tax software or also when a download corrupts. It is also caused by virus or malware infections that corrupts the windows system files

To fix error 42015 it is recommended that you you use some of these troubleshooting steps scan your personal computer for errors and fix them