Question

"I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to put the thing together. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked “As is,” so I expected a complete and functioning unit."

Evaluate the clarity and effectiveness of the excerpt from a letter of complaint above. What, if anything, should be added to this excerpt to help the reader address the concern?

Answer 1

The writer needs to explain what the missing parts look like so they can send them.

Answer 2

Based on the given complaint above, the one that should be added to the excerpt to help the reader address the concern is that, it should be mentioned whether the unit or the game was checked or inspected before it was bought. Also, they should review the terms and conditions for units that are on sale to make it clear between the buyer and the seller. Hope this answer helps.