Question

Michelle finally landed her first job after college and it provides insurance. She had surgery on her knee that she was told would be covered by her insurance, but now she has received a bill from the hospital saying the insurance did not pay it. She called the insurance company and they said it has been paid, but the hospital billing department tells her they never received payment. Who should Michelle contact next for help with resolving this matter?

Answer 1

This is what Michelle should do:
Contact an insurance representative through work; he may know who to contact at the insurance company or may contact the insurance company and hospital on Michelle's behalf
Before going into lawsuits which may be unnecessary, she should try to talk to the insurance representative because it is his job to know what to do.

Answer 2

The correct answer is:

She should contact the person at her company that handles insurance policies, premiums, etc.

Step-by-step explanation:

This person would have access to Michelle's insurance information, specifically the details of the policy.

The insurance representative at her company may also be able to directly contact the hospital and/or the insurance company on Michelle's behalf. If this is against policy, the representative would at the very least know which person Michelle should contact next.