The answer is in conversations with friends or family.
Emphatic listening ( active listening or reflecting listening ), is a way of listening and responding to another person in a way that improves mutual understanding and trust. This approach is very useful while dealing with conflict situations as it helps the listener to put himself in the speaker's position. The listener tries to understand and to feel the listener's point of view without judging or criticize them. By doing it, he creates a safe environment for the speaker, where he feels safe to share information and ask for a solution.
Emphatic listening can only be done in situations where mutual trust is already present, as with friends and family.