The rule is::
- 68% of data are in the range mean +/- 1*standard deviation
- 95% of data are in the range mean +/- 2*standard deviation
- 99.7% of data are in the range mean +/- 3*standard deviation
Here mean is 68 and standard deviation is 9.
Score 77 is 68 + 9, which is mean + 1 standard deviation.
Then, the difference 100% - 68% = 32% is the % of data out of the range. Of those, diven the symmetry of the normal distribution, half will be above the range, this is 16% of scores are above 77.