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What was the chief bureaucratic flaw identified by the national commission on terrorist attacks upon the United States?

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9/11 Commission - National Commission on Terrorist Attacks upon the United States; this bipartisan, independent group was authorized by Congress and President Bush in 2002 to study the circumstances surrounding the September 11 terrorist attacks, including preparedness and the immediate response. It's 2004 report includes recommendations designed to guard against future attacks
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