Question

Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service level package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?

Answer 1

(9)-(11:30) so it would go on order

Answer 2

Customer D, C, B and A.

Explanation:

Any customer service which has level packages as silver, gold, bronze and platinum. They charges different amount from their different level of customers.

Platinum customers = Highly charged level

Gold customers = charged less than platinum

Silver customers = charged less than gold level

Bronze customers = Lowest charges

The customer paying the maximum amount would get the best service.

The request where the expert should visit the clients as per the need level of their administration level bundles and issues would be

Customer D, Customer C, Customer B and Customer A.