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You’re working on developing communication skills to help manage

conflict. Which of the following is NOT a guideline you should strive to follow?

A. Listen to the other person.

B. Use “you” statements.

C. Talk to the person directly.

D. Apologize if you’ve done something wrong.

User Brani
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1 Answer

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Hello! The correct answer is (B). "You-statements" are accusatory comments that aggravate the other person. In order to solve a conflict, one must listen to the other person, talk directly to the person, and apologize (this is why A, C, and D are not the right answer -- they are guidelines you should strive to follow!). By doing these, the conflict is most likely able to be sorted out in an ethical and civilized manner. I hope this helps!
User Harsh Sureja
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