Question

Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a Silver service level package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM.Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems?

Answer 1

Order :

1st Customer A

2nd Customer B

3rd Customer C

4th Customer D

Explanation:

The technician should visit the Customer A, B and C in their order of calling time irrespective of their service level package since they are calling to the Critical System failure unit, where some very important and critical failure has taken place, and the problem should be rectified at the earliest without wasting time in order to minimize the damage.

And at last the technician should visit the customer D though he has Platinum service level package because he has called to the Support system malfunction and not to the critical system malfunction unit. The customer D problem is not as critical s the other malfunction. So it can be rectified a little later, because such problem will not cause any harm or damage to the surroundings. Si it can be delayed.

Thus the order is Customer A -- Customer B -- Customer C --- Customer D

Answer 2

according to the priority level of their service level packages and problems,the technician visit the customers visits in the following order.

1) Platinum service level
2) Gold Service level
3) Silver service level
4) Bronze service level