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If you do use e-mail to send a complaint, it’s a good idea to __________
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If you do use e-mail to send a complaint, it’s a good idea to __________

User Cnikolaou
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Memorize or screenshot exactly what you wrote so you have proof on what you said
User Terahertz
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 Keep a copy so you have a record of the communication. 
User Rubiktubik
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