Answer:
So the person you talk to will not become defensive.
Step-by-step explanation:
When you are trying to communicate effectively with someone, one of the best strategies to use is to focus on "I messages." This refers to messages in which you talk about yourself. This is because a person might not like it if you are talking about her constantly. She might take this as an attack or offence and will become defensive, which will make it harder to achieve effective communication.