The paths from the center (city) to the park, and from the center to the mall all create triangles, with the two hypotenuses lined up to be the straight road the bus travels on. Adding the lengths of both hypotenuses would yield the correct answer. This is shown below:
c1^2 = 4^2 + 4^2
c1 = 5.657
c2^2 = 2^2 + 4^2
c2 = 4.472
Total length traveled by bus = 4.472 + 5.657 = 10.129 miles = 10.1 miles