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An employee who interacts with customers regarding the nature of their car problems, rather than actually working on the vehicles, is called a
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An employee who interacts with customers regarding the nature of their car problems, rather than actually working on the vehicles, is called a

User Overthink
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The answer to your question would be service writer. The service writer's job, is to log all information and such, and generally decide what happens.
User Alex Brodov
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