From the information given,
probability of success, p = 6.4% = 6.4/100 = 0.064
q = 1 - p = 1 - p = 1 - 0.064 = 0.936
sample size, n = 220
Mean, μ = np = 0.064 * 220 = 14.08
standard deviation, σ = √npq = √220 * 0.064 * 0.936 = 3.63
We want to find P(x ≤ 11). We would apply the continuity correction factor.
P(x ≤ 11) = P(x ≤ 11.5)
We would calculate the z score by applying the formula,
z = (x - μ)/σ
z = (11.5 - 14.08)/3.63 = - 0.71
The area to the left of z = - 0.71 on the normal distribution table is 0.239
the probability that at most 11 in the sample are unemployed is 0.239