Question

In order to increase your capacity to manage social media communication, in particular during a crisis when social networks are very active with posts, an option would be to:

A. Use pre-identified, trained volunteers
B. Block users from posting information about anything other than the crisis at hand
C. Only focus on posts from or about victims
D. Defer monitoring of social media until the workload dies down

Answer 1

I believe the answer is A. Use pre-identified, trained volunteers
By using Use pre-identified and trained volunteers, you could establish both formal and informal relations with the victims and any individuals who are involved somehow in the Crisis. With this relation, it is easier for you to create better coordination to achieve your goals