Question

When japanese cars first came on the scene in a big way during the opec crisis of the late 70's, it was a perfect storm for the american car makers. ford, in particular, responded in the 80's with the slogan, "quality is job one," which may or may not have been in fact true. of late, fortunes have reversed, with toyota faced with massive backlash from widespread quality issues that have been very public, and ford churning out consistently great cars. as a result, ford is making record profits in a very bad recession. what does this demonstrate?

Answer 1

This demonstrates THE DIRECT RELATIONSHIP BETWEEN QUALITY AND BUSINESS SUCCESS.
There is a saying that, a good product will advertise itself. Quality is of utmost importance in business, products produced must be quality ones, this will ensure that the customers' needs are met and they are satisfied. High customers' satisfaction will increase the trust that the consumers have in the company and this will translate into continuous patronization by the consumers for the company.