Question

Esky corporation, a chain of retail stores, monitors 10 performance indicators that are believed to be correlated with better quality service, including how quickly employees respond to queries, how well employees assist customers in shopping, whether purchases are delivered on time, and so forth. this monitoring of performance indicators by esky corporation is an example of:

a. performance orientation.
b. organizational control.
c. organizational agility.
d. social orientation.

Answer 1

The correct option is A.
Performance orientation in a company reflects the extent to which a company encourage high standard, innovations and performance. Companies that perform very well year by year are those that instilled performance oriented culture in their workers.