Question

What is the role of a Customer Service Representative at a bank?

A
Helps with account transactions like depositing or withdrawing money.
B
Helps the bank's customers with any questions they may have.
C
Manages all the personnel at a specific branch location.
D
Advises, evaluates, and signs off on loans to individuals and businesses.

Answer 1

The main role of a Customer Service Representative at a bank is shown here: B) Helps the bank's customers with any questions they may have. Staff that belongs to Customer Service is supposed to provide a client with any sort of information that refers to the bank’s services. Also, resolving customer complaints is one of the responsibilities of a customer service representative.