Question

People who are trying to resolve conflict and are in the problem definition step of the process should be​

a. figuring out if a misunderstanding or disagreement exists.​
b. trying to see the problem from another point of view.​
c. ​collecting facts about what has resulted from the conflict.
d. collecting facts about how the conflict arose, not what has resulted from it.​

Answer 1

Mediating a conflict is never an easy thing to do and the person or the people who are in the definition step of the process should first collect the pure facts why and how exactly the problem arose and they should not be at this time worry too much about what was the result of the conflict.