This is the concept of TQM, Total Quality Management that focuses on long term permanent solutions rather than short term temporary gains, rectification of errors and delays as quickly as possible, thinking customer as the main priority, continuous improvement in systems and people's performance, investing in training programs and workshops, building innovative and motivated teams and creating an environment where employees are open to give their ideas and feedback.
In short, a Total Quality Management is based on the principle that every person in the organization is committed to give high quality of work in all the fields of the organization.