Question

Orna is a restaurant manager. she is helping a server who has a difficult guest. everything is wrong—the water, the menu, the food, the service. orna knows that this customer is always unhappy and delights in picking on the server. orna bluntly tells the server that she needs to learn better conflict handling skills. but then, orna goes over to the customer, who begins to argue with her. so she tells the customer to leave and not bother coming back. this best represents the ________ conflict handling style.

Answer 1

Orna's scenario in which she goes over to the customer, who begins to argue with her and tells the customer to leave and not bother coming back. best represents the competing conflict handling style.Using this conflict handling style means that Orna has no concern about the customer's feelings and actions. There is also no interest in collaboration or compromise.

Answer 2

This is the competing conflict handling style, because Orna has given a win-lose response to the customer without room for accommodation, compromise, avoidance, or collaboration.