Answer:
acknowledge that she is scared and tell her that you will take good care of her.
Step-by-step explanation:
Emotional control is very important for treating a patient who is in a complicated and frightening situation. In a situation where you need to track a password that has been spilled and is visibly very frightened, you need to help it calm down. Although it is normal for you to be frightened, you should help her calm down as nervousness will only make her situation worse. In that case, you should speak words of comfort and tell the lady that she is not alone, that you will take care of her and that everything will work out.