Question

You own a small computer repair company and a customer comes to you with a laptop that will not boot. after investigating, you discover the hard drive has crashed. what should you do first?

Answer 1

Answer: Ask the customer's advice about the size and speed of the new drive to install.

Step-by-step explanation:

Answer 2

You should ask the customer for their preference for hard drive speed and size, for the new drive you are going to install. It is their computer, after all, and their preferences matter the most as customer satisfaction is an important priority.