216k views
2 votes
Manufacturing a feeling that you are not actually experiencing is called _____.

1 Answer

1 vote
Manufacturing a feeling that you are not actually experiencing is called emotion labor. Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors.
User Psoshmo
by
8.6k points

No related questions found

Welcome to QAmmunity.org, where you can ask questions and receive answers from other members of our community.