Question

Kelly's kitchen, a restaurant, strives to improve its customer service and makes sure that its customers enjoy the food and ambience at the restaurant. the restaurant's manager gathers and assesses customer reviews from various sources and evaluates their opinions and sentiments. this scenario illustrates the process of _____.

Answer 1

The scenario in which the manager gathers and assesses customer reviews from various sources and evaluates their opinions and sentiments illustrates the process of social media monitoring. The manager gathers information from social media in order to improve the restaurant.