Question

​atrade foods inc. is a chain of supermarkets where part of employees' monthly paychecks depend on customer satisfaction. 80 percent of the salary is based on earnings and the remaining 20 percent is based on customer satisfaction ratings and service quality. in this case, atrade foods inc. is committed to _____.

Answer 1

​In this case where the company is concerned about the satisfaction of the employees, Atrade foods inc. is committed to total quality management. (TQM).
TQM is an organizational approach to success in which the goal is the company to be continuously improves, with improved quality and performance.