Question

The personality traits a manager seeks in a customer service role model defines his/her customer service _________. fill in the blank. site:

Answer 1

The personality traits a manager seeks in a customer service role model defines his/her customer service philosophy.

Step-by-step explanation:

The personality traits a manager in an organisation seeks in a customer service role model define his/her specific customer service philosophy. When a manager is looking for a customer service role model, they are seeking someone who possesses specific personality traits that align with the organization's customer service standards.

For example, they may also look for traits such as excellent communication skills, empathy, efficiency, problem-solving abilities, and a customer-focused mindset. By defining the customer service philosophy through the desired traits, the manager can establish clear expectations and create a positive service culture within the particular organization.

Answer 2

I would say this would be the customer service profile ie the personality characteristics required for performing a customer service role such as being courteous, being knowledgeable about the merchandise and knowing how to exchange and reimburse for items returned for example.