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Customer service research shows that ____ of customers defect from a company because they were treated with an attitude of indifference.
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Customer service research shows that ____ of customers defect from a company because they were treated with an attitude of indifference.

User Eugene Dudnyk
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68% of customers defect from a company because they were treated with an attitude of indifference. Empathy from customer service associates plays a critical role with retaining customers.
User Kimberleigh
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