Question

A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

Answer 1

This is a self- directed work team. They manufacture the work themselves, and all members on the team are colleagues and equals, they do not have a supervisor, at least not within their nuclear group. They are directly responsible for customer satisfaction with the results of their labor, so their role carries a lot of weight.