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Gary was a politically savvy employee who had worked for his company for several years. after many promotions, he emerged as the new president of the company. grace, a colleague of gary’s who had reported to him when he was a first-line supervisor, understood how the human side of the organization worked and made certain that she maintained a direct line of communication with gary at all times. on the company’s organization chart, grace maintained a lower-level position; however, due to her open line of communication with president gary, she seemed to successfully push her agenda. the human side of the organization is synonymous with the

User Shifat
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The answer is informal organization. Informal organization or human-side organization is the system that develops spontaneously as employees meet and form cliques, relationships, and lines of authority outside of the formal organization.
User Erhard Dinhobl
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