Question

A caller becomes irate and demands to speak to your manager, Mrs. Wilson. When you inform the caller that your manager is in a meeting, the caller says, "I know she wants to be interrupted to speak to me!" What is the appropriate response?

Answer 1

Sir/Mam, If you can wait for ____ mins. I can tell her to give you a call when she is finished with her meeting. 

Answer 2

The correct answer for the following situation:

A caller becomes irate and demands to speak to your manager, Mrs. Wilson. When you inform the caller that your manager is in a meeting, the caller says, "I know she wants to be interrupted to speak to me!" What is the appropriate response? Is:

Mrs. Wilson can't be contacted now, but I'll give her your name and number as soon as possible.

Step-by-step explanation:

This is a very problematic situation that we might encounter with impatient and prepotent clients. So, the correct procedure is to talk with facts and assume a solid but gentle position. In our case, Mrs. Wilson was in a meeting. A priority for her, thus we can't interrupt her even when the client is demanding her attention. Therefore, the best solution for the problem is the compromise that the manager will speak with the client when she is available.