Question

Pascal is a customer-service representative who handles phone inquiries. he has a goal of handling 12 calls per hour. when he gets a customer with a complex situation, he tends to become short with that person to keep the call short. this is an example of

Answer 1

This is an example of ILL- CONCEIVED GOAL.
ill conceived goal refers to those goal that promote negative behavior. Becoming short with a demanding customer during phone conversation is not a good way to treat one's customers.