The answer is sandwich technique. It is a tool managers use when they have to convey unpleasant update or news, decide a conflict, address a concerning situation or make a constructive complaint. Well, this technique is easy and effective. Positive statements and compliments are “sandwich” each side of the unpleasant news, thus making it easier to digest. The sandwich technique has many uses like:
• Giving feedback to associates, managers, and colleagues• Express your complaints to vendors, suppliers, store personnel and the general public• Resolve personal situations with family members, relatives, friends, and neighbors